Frequently Asked Questions
Find answers to common questions about our drainage services in Swindon.
At Blocked Drains Swindon, we understand that drainage issues can be confusing and stressful for homeowners and businesses alike. That is why we have compiled this comprehensive list of frequently asked questions to help you better understand common drainage problems, the services we offer, and what to expect when you contact us for assistance.
Whether you are dealing with a blocked drain, considering a CCTV drain survey, or need advice on drain repairs and maintenance, you will find helpful answers below. Our experienced team has drawn on years of expertise serving customers in Swindon, Cricklade, Highworth, Purton, Royal Wootton Bassett, Wroughton, and the surrounding areas to address the most common queries we receive.
If you cannot find the answer to your specific question here, please do not hesitate to get in touch with our friendly team. We are always happy to provide personalised advice and guidance tailored to your particular situation. You can reach us by calling 01793487489, and one of our knowledgeable engineers will be glad to assist you.
Your Questions Answered
Can't find what you're looking for? Call us on 01793 487489 or send us a message.
How quickly can you respond to a drainage emergency?
We aim to be with you within 1 hour for emergency call-outs across Swindon and surrounding areas. Our drainage engineers are available 24 hours a day, 7 days a week, 365 days a year. Call us on 01793 487489 for immediate assistance.
Do you charge a call-out fee?
No, we do not charge a call-out fee. You only pay for the work carried out. We always provide a clear, upfront quote before starting any job, so you know exactly what to expect with no hidden costs.
What causes blocked drains?
Blocked drains can be caused by a range of issues including the build-up of grease and fat, hair, soap residue, food waste, wet wipes (even those labelled "flushable"), tree root ingress, collapsed or cracked pipes, and the accumulation of silt and debris over time. Our CCTV drain surveys can quickly identify the exact cause.
Are your drainage engineers qualified and insured?
Yes, all our engineers are fully qualified and carry comprehensive public liability insurance. They are trained to the highest industry standards and regularly update their skills to keep up with the latest drainage technology and techniques.
What areas do you cover?
We cover Swindon and the surrounding Wiltshire area, including Royal Wootton Bassett, Highworth, Purton, Cricklade, Wroughton, and many other nearby towns and villages. If you are unsure whether we cover your area, please give us a call.
What is CCTV drain surveying?
CCTV drain surveying involves inserting a small, high-definition camera into your drainage system to inspect the inside of your pipes. This allows us to identify blockages, cracks, root ingress, collapsed sections, and other issues without the need for excavation. It is a non-invasive, accurate, and cost-effective diagnostic tool.
How much does drain unblocking cost?
The cost of drain unblocking depends on the severity of the blockage, the location, and the method required to clear it. Simple blockages may cost from around £75, while more complex issues may cost more. We always provide a free, no-obligation quote before starting work.
What is high-pressure drain jetting?
High-pressure drain jetting uses a powerful stream of water to clear blockages and clean the inside of drain pipes. It is extremely effective at removing stubborn build-ups of grease, fat, silt, tree roots, and other debris. It is safe for most types of pipes and is one of the most efficient drain cleaning methods available.
Can you unblock drains without digging?
In most cases, yes. We use techniques such as high-pressure water jetting and electro-mechanical cleaning to clear blockages without excavation. For damaged pipes, we can often use no-dig repair methods such as drain relining. However, in severe cases where a pipe has completely collapsed, excavation may be necessary.
Do I need a CCTV survey before buying a property?
A pre-purchase CCTV drain survey is highly recommended before buying a property. It can reveal hidden drainage issues such as cracked or collapsed pipes, root ingress, or misaligned joints that may not be visible during a standard house survey. Identifying these problems before purchase can save you thousands in unexpected repair costs.
What payment methods do you accept?
We accept cash, bank transfer, and all major credit and debit cards for your convenience. Payment is due upon completion of the work.
How can I prevent my drains from blocking?
To help prevent blocked drains: avoid pouring cooking fats and oils down the sink (let them cool and dispose of them in the bin), use drain guards to catch hair and food debris, never flush wet wipes, cotton buds, or sanitary products, run hot water down the sink after washing up, and consider having your drains professionally cleaned annually.
What should I do if I have a sewage leak or flooding?
Sewage leaks and flooding are considered emergencies. Call us immediately on 01793 487489 for 24/7 emergency assistance. In the meantime, avoid contact with the sewage water, keep children and pets away from the affected area, turn off any water appliances if safe to do so, and do not attempt to unblock the drain yourself.
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