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Privacy Policy

Last updated: 1 March 2026

1. Introduction

Blocked Drains Swindon (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and share your personal data when you use our website at swindonblockeddrains.co.uk, contact us by phone, email, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you acknowledge that you have read and understood this policy.

2. Data Controller

The data controller responsible for your personal data is:

3. What Personal Data We Collect

We may collect and process the following personal data:

  • Identity data: your full name
  • Contact data: your email address, telephone number, postal address, and postcode
  • Service data: details of the drainage service you require, your property information, and any messages or descriptions of issues you provide
  • Technical data: your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
  • Usage data: information about how you use our website, including pages visited, time spent on pages, and navigation paths
  • Marketing data: your preferences in receiving marketing communications from us

4. How We Collect Your Data

We collect personal data through the following means:

  • Direct interactions: when you fill in our online contact form, call us, email us, or request a quote
  • Automated technologies: when you interact with our website, we may automatically collect technical and usage data through cookies and similar technologies (see our Cookie Policy)
  • Third parties: we may receive data from analytics providers such as Google Analytics

5. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes for our drainage services
  • To provide, manage, and deliver the services you have requested
  • To contact you by phone or email regarding your enquiry or booked service
  • To send you service-related communications (such as appointment confirmations)
  • To improve our website and services
  • To comply with our legal and regulatory obligations
  • To protect our business interests and enforce our terms of service

Legal Bases for Processing

We rely on the following legal bases under UK GDPR to process your personal data:

  • Consent: where you have given us explicit consent (e.g., for marketing communications)
  • Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests
  • Legal obligation: where processing is necessary to comply with a legal obligation

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Service providers: trusted third-party providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, email service providers)
  • Analytics providers: such as Google Analytics, to help us understand how our website is used
  • Legal authorities: if required by law, regulation, or legal proceedings

All third-party service providers are required to process your data in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically:

  • Enquiry data: retained for up to 24 months after your last interaction with us
  • Customer data: retained for up to 6 years after completion of services (to comply with tax and accounting requirements)
  • Website analytics data: retained in accordance with our analytics provider’s retention policies

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: you can request a copy of the personal data we hold about you
  • Right to rectification: you can request that we correct inaccurate or incomplete data
  • Right to erasure: you can request that we delete your personal data in certain circumstances
  • Right to restrict processing: you can request that we restrict the processing of your data in certain circumstances
  • Right to data portability: you can request that we provide your data in a structured, commonly used, and machine-readable format
  • Right to object: you can object to our processing of your data where we rely on legitimate interests
  • Right to withdraw consent: where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@swindonblockeddrains.co.uk. We will respond to your request within one month.

9. Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include the use of SSL/TLS encryption on our website, secure hosting infrastructure, and access controls for our systems.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of data transmitted to our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.

12. Children’s Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so we can promptly delete it.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

14. Complaints

If you have any concerns about how we handle your personal data, please contact us at info@swindonblockeddrains.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

15. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Call Now: 01793 487489